Frequently Asked Questions

What is Virtual Kare?

Virtual Kare connects patients to physical therapists, occupational therapists, and speech-language therapists and other services to provide telerehab services over video.

What is telerehabilitation?

Telerehab is the delivery of therapy services using a video on a laptop, desktop, tablet, or smartphone. These services include:

Pain management. Caregiver Training Home Assessment Cardiac Rehab Pulmonary Rehab Cognitive Assessments Stroke Recovery Ergonomic Assessments Diabetes Management

What are the system requirements for videoconferencing?

You will need high-speed internet.

How many sessions will I need?

It depends on your diagnosis. Your provider will inform you of the appropriate number of sessions you will need.

What is the cost of the therapy session?

Your first 15 minutes are free. The providers are independent contractors and set their own rates depending on their expertise level. You will be informed of the cost of each session before your first session. On average, we see the following rates:

First therapy session: $79.99 - $119.99 for 45 minutes Follow up sessions cost: $39.99 - $49.99 for 25 minutes.

How do I know if Telerehab is right for me?

We screen every request before determining if telerehabilitation is appropriate for you. Even after initiating your session, if you or your provider feels that telerehabilitation is not right for you, we will refund the cost of the session and provide you with appropriate resources per your request.

What if I need to cancel?

You may cancel 48 hours before the session to receive a full refund. If you cancel closer to the session, we will issue credit for a future session.

What if I am not happy with the service?

Please contact us so we may address the issue.

Can I keep my therapist?

Customer satisfaction is our goal. We will make every effort for you to continue working with your preferred provider.

Do you take insurance?

We are a cash-based practice. This means we don't take any insurance and you pay using a credit card. We have tried to keep the cost low for the session and most of the time, it is lower than your co-pay!